Shipping Policy

FREE SHIPPING (COOLER MONTHS ONLY)

Orders from $75 to $300 (after discounts, before taxes, excluding gift cards) ship free to addresses in the contiguous United States. If it’s currently hot in your state, you won’t see free shipping as an option at checkout.

We choose the carrier (USPS or UPS) and service level, with delivery typically 3 to 4 business days after shipment. Delivery times are estimates, not guarantees.

Not eligible for free shipping:
Orders over $300 (too heavy to ship free)
Business, bulk, or wholesale orders. For special pricing, order through Faire or email orders@idahospud.com
Seconds Idaho Spud Bars
PO Boxes, APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, other US territories, and international addresses

Oversized or high-value items may have additional restrictions. We may modify or cancel free shipping promotions at any time.

ORDER PROCESSING

All orders take up to 2 business days to process, including Overnight orders. Orders received by 12:00 p.m. PST count toward that business day. We ship from our Boise factory Monday through Friday, excluding US holidays.

We keep a small inventory so everything stays fresh. If an item is out of stock, we may cancel or modify your order.

SHIPPING OPTIONS

UPS Ground: 5 to 8 business days
UPS 2 Day or USPS Priority Mail: 3 to 4 business days
UPS Overnight: Next business day after processing

Canada, APO/FPO, Puerto Rico, and US territories ship via USPS Priority Mail only and may take up to 4 weeks.

UPS does not deliver on Sundays. Saturday delivery is available for an extra fee; please call us.

USPS tracking is limited. We can’t issue credits or refunds for USPS shipments that are lost or damaged in transit; please contact USPS directly.

Local Pickup: In Southwestern Idaho? Pick up your order at the factory, skip shipping, and grab a free sample. Wait for our “ready for pickup” message, then bring a photo ID matching the billing name. If someone else is picking up, they’ll need a photo of your ID.

WARM WEATHER SHIPPING

During warm months:
Only faster shipping methods are available
We add insulation and ice packs, with a small handling fee at checkout
In extreme heat, we may delay your shipment or contact you to change the shipping method

To reduce melting, ship to a business or somewhere the package can be received promptly, and bring it inside right away. We can’t control transit temperatures, so we do not offer refunds or replacements for melted products.

SHIPPING COSTS

Shipping is based on weight, size, distance, and method. Each speed upgrade roughly doubles the cost. Candy is heavy, so shipping is a bigger share of the total than with most products. For example, $1,000 in candy may cost around $200 to ship.

ADDRESS CORRECTIONS AND INTERCEPTS

UPS charges $12 per package to correct an address or reroute a shipped order back to us. These fees will be charged to your card.

INTERNATIONAL ORDERS

We only accept orders to be shipped to within the US or Canada at this time.

DELIVERY DATES

Delivery dates aren’t guaranteed. We only issue credits for late orders if you told us your needed-by date and chose UPS Overnight or UPS 2 Day. We’re not responsible for delays from weather, disasters, accidents, or carriers. Need it by a certain day? Contact us and we’ll help pick the right option.

SATISFACTION GUARANTEE

Idaho Candy Company guarantees your complete satisfaction, excluding melted products. If something isn’t right, let us know and we’ll be happy to replace it. Bring the candy to our factory, or mail it to Idaho Candy Company, 412 South 8th Street, Boise, ID 83702.

Paul Sturdivant, Candyman

CONTACT US

Email: info@idahospud.com
Phone: (208) 342-5505
Toll Free: 1-800-8-YUM-YUM (1-800-898-6986)
Mail or visit: 412 South 8th Street, Boise, ID 83702
Hours: Monday to Thursday, 7:30am to 4pm. Fridays 7:30am-2pm